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Terms and Conditions

Booking Conditions

The images, logos and names on this Web Site identify us and our carefully selected partners. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of the companies mentioned above or any third party with respect to any such image logo or name.

Notes on prices

Price and availability information was correct at the date and time that they were received from the tour operator's computer system. This is shown as the 'prices correct as of'. Prices are basic prices. Certain tour operators could charge additionally for accommodation under occupancy / ticket on departure charge / resort transfers / in-flight meals / pre-bookable seats. Full costing will be confirmed at the time of booking. Accommodation Type codes means: SC - self catering. For technical reasons not in our control, some holidays marked as self catering may have accommodation for only part of your stay, the remainder may be fly drive with hire car. When booking by phone, our call centre will make these accommodation details clear at time of your call; RO - Room Only; 1-2* - one or two star accommodation; 2-3* - two or three star accommodation; 3-4* - three or four star accommodation; FD - fly/drive package; FO - flight only package.

Prices are for return trips, per person. Most are based on two people sharing. Some self-catering prices are based on four or more people sharing. Supplements for fewer adults sharing may apply, and may vary depending on the time of year. Any such supplements will be confirmed at the time of booking.

For package holiday bookings outside 13 weeks of departure, certain tour operators (including Airtours, First Choice and Thomson) add a charge for transfers between destination airport and accommodation. Any such charges will be confirmed at the time of booking.

Certain tour operators add a charge to a late booking or 'ticket on departure' fee for departure dates close to the time of booking. Any such charges will be confirmed at the time of booking.

Most prices do include the UK Government Air Passenger Duty tax. If not, we will tell you before you confirm your booking. Most prices do not include local entry and departure taxes levied by non-EU countries such as Kenya, Sri Lanka and New Zealand.

Please note that for technical reasons connected with us providing you with the widest possible range of options, we are not able to display the names of specific hotels associated with some holiday packages. This information and more is available by telephone from our call centre. Some holidays also operate on an "Allocation upon arrival" basis. This will be indicated to you at the time of booking.

Star Ratings are not official tourist board ratings. These ratings are as awarded by the tour operator as indicated in their brochures. Example: A 1/2 Star could be a Thomson holiday 1/2 T Rating. On a scale of 1-5, 1 is the lowest 5 is the highest. Please note: The * rating is not an official tourist rating. It is rated by individual operators as defined in their brochures, e.g. Thomson indicate them as a 'T' rating on a scale of 1 to 5, with 1'T' as the lowest and a 5'T' as the highest.

Certain holidays advertised as S/C (Self Catering) could be a flight only. Certain holidays to Jamaica listed as R/O (Room Only) could include accommodation for 1 night only. Our Reservation staff can advise you of any changes at the time of you booking.

Return to alternative airports. Some holidays advertised may have a return airport different from the airport you departed from. Example: Outbound: Bristol (BRS) - Tenerife (TFS) Inbound: Tenerife (TFS) - Cardiff (CWL)

Please read our full site and booking terms and conditions. Please note that tour operator conditions apply to bookings made with that particular operator. Details about tour operator conditions are available on request.


Offers, discounts, holidays, flights and other travel services that may be advertised on this web site are subject to availability and terms and conditions. Offers and/or discounts do not apply to existing bookings. You are not able to combine offers with any other promotional offer unless otherwise indicated. We our members and partners reserve the right to withdraw any offer without notice. In general terms, a summer holiday commences between 1st May and 31st October and a winter holiday commences between 1st November and 30th April. Unless otherwise stated, you must pay your balance at least 10 weeks prior to your departure date. If you do not meet any of the above conditions, you may lose the right to any advertised offer. Like other retail travel agents we, our members and partners reserve the right to charge a credit card processing fee and where relevant booking and/or administration fee. Once we, our members and partners have authorisation from your card issuer, your booking will be processed and details of your travel arrangements will be dispatched. You are strongly recommended to read the booking conditions in the relevant tour brochure. The conditions in a tour operator’s brochure also apply to late or last-minute bookings. We, our members, tour operators’ brochure and other service providers maintain and update the facilities on this site. All parties endeavour to ensure that all details are correct at time of entry, however, we, our members and partners cannot be held responsible for any incorrect information featured.

Please note, the facilities on this web site are not for use by any re-seller of flights or holidays. We reserve the right, to suspend or totally withdraw this service from any user who is suspected of misuse or using it in Breach of any of these conditions, our site terms and conditions or our privacy and security policy.

Overseas Terms and Conditions

Where advertised, no or low deposits, half price or free travel insurance and cash discounts apply to selected tour operators’ overseas holidays and charter flights. Other Conditions may also apply.

Important Note   

These terms and conditions, together with the stated website terms and conditions, privacy policy and security statement, constitute your agreement for the sale of any travel services we may provide.

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